top of page

NFOS Membership Policy & Terms

The NFOS Membership Programme is offered by New Forest Outreach Support C.I.C. to help families and supporters stay connected with our services while supporting the development of inclusive activities and opportunities within the community.

By joining an NFOS membership plan, members agree to the terms outlined within this policy.

Membership Plans

​New Forest Outreach Support C.I.C. may offer different membership options to support families and the wider community.

Family / Discovery Membership

This membership is designed primarily for families connected to NFOS services.

Benefits may include:

• Early access to club and activity bookings
• Parent guidance support
• Birthday card from George the Therapy Dog
• Christmas letter from George
• Updates about NFOS activities, events and opportunities

Support Membership

This membership is open to anyone who wishes to support the work of NFOS and contribute towards the development of the hub, activities, and community support.

Support Members may receive:

• Updates about the impact of their support
• Early information about NFOS events and opportunities
• Invitations to selected community activities where appropriate

Inclusive Access Fund

New Forest Outreach Support C.I.C. is committed to ensuring that children and families can access support regardless of financial circumstances.

A minimum of £2 from every active membership payment is allocated to the NFOS Inclusive Access Fund (IAF).

The Inclusive Access Fund helps provide subsidised opportunities, activities, and support for families who may otherwise face financial barriers to accessing services.

Payments

Membership payments are collected on a monthly recurring basis through the NFOS website or authorised payment systems.

Membership will automatically renew each month unless cancelled by the member.

If a payment fails, membership benefits may be paused until payment details are updated and payment has been successfully processed.

Cancellation

Members may cancel their membership at any time.

Cancellation will prevent future payments, however membership payments already made are non-refundable.

Membership benefits will remain active until the end of the current billing period.

Availability of Services

Membership provides additional benefits such as early access and updates but does not guarantee a place in NFOS activities, clubs, or services where capacity is limited.

Places will continue to be allocated based on availability and operational capacity.

Guidance Disclaimer

NFOS may offer general guidance relating to SEND support, services, and Education, Health and Care Plans (EHCPs). This guidance is provided for informational purposes only and does not constitute legal or professional advice.

Families remain responsible for decisions relating to their child’s education, health, and care arrangements.

Conduct and Safeguarding

New Forest Outreach Support C.I.C. is committed to maintaining a safe, respectful and inclusive environment for all children, families and staff.

NFOS reserves the right to suspend or terminate membership where behaviour is considered unsafe, abusive, or inconsistent with the organisation’s safeguarding standards.

Data Protection

Information collected through membership registration will be stored securely and used only for purposes related to managing membership, delivering membership benefits, and communicating relevant updates.

NFOS will not share personal information with third parties unless required by law.

Changes to Membership

New Forest Outreach Support C.I.C. may update membership pricing, benefits, or terms from time to time in order to support the sustainability and development of services.

Members will be notified of significant changes where appropriate.

Governing Law

This membership policy is governed by the laws of England and Wales.

Any disputes relating to NFOS membership will be subject to the jurisdiction of the courts of England and Wales.

Refunds

Membership payments are considered a voluntary contribution towards the work and development of New Forest Outreach Support C.I.C.

For this reason, membership payments are non-refundable once processed.

If a payment has been taken in error, members should contact NFOS as soon as possible so the issue can be reviewed.

Community Conduct Policy

New Forest Outreach Support C.I.C. is committed to providing a safe, respectful and inclusive environment for all children, families, supporters and staff.

Members are expected to behave respectfully when engaging with NFOS services, staff, and other families.

The following behaviour may result in suspension or termination of membership:

• Abusive or threatening behaviour towards staff, volunteers, or other families
• Discriminatory language or conduct
• Behaviour that compromises the safety or wellbeing of children or others
• Misuse of NFOS services or facilities

NFOS reserves the right to refuse, suspend, or terminate membership where behaviour is considered inconsistent with the organisation’s safeguarding and conduct standards.

SEND Guidance Disclaimer

New Forest Outreach Support C.I.C. may provide guidance and support to families relating to Special Educational Needs and Disabilities (SEND), including information about services, support options, and Education, Health and Care Plans (EHCPs).

This guidance is intended to provide general information and support only.

NFOS does not provide legal advice, advocacy services, or formal representation in legal proceedings or tribunal processes.

Families remain responsible for decisions relating to their child’s education, health and care arrangements.

Where appropriate, NFOS may signpost families to external organisations or professional services for further advice.

bottom of page